When undergoing any of firststepinvest Pty Ltd services the agreement may be cancelled within three working days of signing thereof by any of the following methods:
In person at our registered offices
By signing facsimile transmission
By registered post
1. In the event a Service is not provided to a satisfactory level we undertake to refund the portion of the amount paid which is equivalent to the portion of the Service which has not been satisfactory.
2. If any or all aspects of a Service has not been provided at all, then a full refund of these services will be issued through the same method by which payment was taken.
3. No refunds will be issued in the event a council denies an application.
4. Any requests for refunds should be directed to

In the event of a client wishing to cancel or demands a refund of expenses ( outside of the statutory cancellation clauses and conditions) the client agrees to pay all expenses incurred by the company pertinent to the contractual agreement at that point in time.

Firststepinvest Pty Ltd trading as melbournesubdivision.
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